HOW TO FILE A COMPLAINT
HOW TO SUBMIT A FORMAL COMPLAINT
In acordance to Article 6 of the Law on Provision of Tourism Services and Article 10, Paragraph 3 of the Consumer Protection Act, we hereby inform our users that a written objection to the quality of contracted services can be submitted:
by mail to: Procella turistička agencija d.o.o., Pavla Radića 9, Zagreb – Hrvatska
via e-mail at: firstname.lastname@example.org
The receipt of the complaint will be sent to you without delay in writing.
The response to the complaint will be provided in writing no later than 15 days after the receipt of the complaint.