HOW TO FILE A COMPLAINT

We apologize for any inconvenience you’ve experienced. Learn how to file a complaint, ensuring your concerns are addressed promptly and effectively. Let us help you reach a satisfactory resolution.

HOW TO SUBMIT A FORMAL COMPLAINT

In acordance to Article 6 of the Law on Provision of Tourism Services and Article 10, Paragraph 3 of the Consumer Protection Act, we hereby inform our users that a written objection to the quality of contracted services can be submitted:

by mail to: Procella turistička agencija d.o.o., Pavla Radića 9, Zagreb – Hrvatska
via e-mail at: info@vallum.eu

The receipt of the complaint will be sent to you without delay in writing.
The response to the complaint will be provided in writing no later than 15 days after the receipt of the complaint.

INFORMATION

Location

Vallum Apartments

  • Bračka cesta 9a,b,c, 21420, Bol

RESERVATIONS

DISTANCE

  • Sea 250 m
  • Zlatni rat beach 500 m
  • Town Center 250 m
  • Market 50 m